Client Success Manager
Client Success Manager
Department
Client Support
Department
Client Support
Location
Remote
Location
Remote
Type
Full-Time
Type
Full-Time
As a Client Success Manager, you are the person our clients rely on from day one. You'll be assigned a designated cohort of clients, guide them through their journey, and help them stay focused, accountable, and moving towards their goals.
Most of your impact will come through conversation. You'll communicate with clients regularly through Slack, but the real work happens on 1:1 calls; understanding what's holding them back, giving them clear direction, and helping them take action.
This isn't a traditional support role. You won't wait for clients to come to you. You'll notice when something is off, step in early, and help solve problems before they become bigger issues.
Your success will be measured by three things: client satisfaction, client retention, and the long-term success of your clients.
As a Client Success Manager, you are the person our clients rely on from day one. You'll be assigned a designated cohort of clients, guide them through their journey, and help them stay focused, accountable, and moving towards their goals.
Most of your impact will come through conversation. You'll communicate with clients regularly through Slack, but the real work happens on 1:1 calls; understanding what's holding them back, giving them clear direction, and helping them take action.
This isn't a traditional support role. You won't wait for clients to come to you. You'll notice when something is off, step in early, and help solve problems before they become bigger issues.
Your success will be measured by three things: client satisfaction, client retention, and the long-term success of your clients.
What You'll Do
Lead 1:1 Calls
You'll spend a large part of your day speaking directly with clients. You'll help them work through challenges, clarify their next steps, and hold them accountable to the commitments they've made.
Clear and Precise Communication
Whether you're speaking to a client live or messaging them on Slack, your communication should be clear and purposeful. Every interaction should leave the client with a clear answer or a clear next step.
Drive Retention
Clients can renew after their first six months. Your goal is to build the relationship, deliver results, and create an experience that makes continuing with Consulting.com an easy decision.
Client Success Ownership
You'll own the client experience from start to finish. Your clients should always know what to do next, feel supported along the way, and trust that someone in their corner knows what to do.
Improve the Client Experience
Because you're closest to the client, you'll see what's working and what isn't before anyone else does. You'll bring that insight back to the wider company, and especially the product team, flagging where the experience can improve and what clients actually need. Your feedback will directly shape how the product evolves.
The Ideal Candidate
You think in terms of outcomes, not tasks.
You're confident leading 1:1 conversations and explaining complex ideas simply.
You notice problems early and take action without waiting to be told.
You're concise, organised, and reliable with follow-through.
You're comfortable having direct conversations when a client isn't following through, while maintaining a strong relationship.
You are naturally extroverted, enjoy speaking with people and can spend much of your day on calls.
You can build trust while still holding people accountable.
You stay composed under pressure and take ownership instead of deflecting responsibility.
You learn quickly and are comfortable working in a fast-paced environment.
You care about delivering a premium experience, and you want your insights to help improve the product.
You May Be a Strong Fit If You've Worked In
Client Support
Coaching or Consulting
Education / Training
Account Management
Sales / Business Development
High-Touch Customer Service
Requirements
Excellent written and spoken English.
Strong interpersonal and relationship-building skills.
Comfortable spending a significant part of your day on live calls.
Strong attention to detail and reliable follow-through.
Quick learner who picks up new frameworks and systems easily.
Comfortable working in a fast-paced, high-expectation environment.
You Shouldn't Apply If
You want a standard 9-5. This role is demanding and requires an all-in mentality. We're looking for someone who will put in the work that others won't.
You get tired from speaking to people all day, or you're uncomfortable spending much of your day on live calls.
You take constructive criticism personally or struggle to let go of your own ideas when there's a better way.
You tend to wait for instructions instead of taking initiative.
You don't handle stress and pressure well.
You're not willing to hold people accountable, even when it makes for an uncomfortable conversation.
You aren't comfortable being measured on outcomes.
You don't enjoy managing multiple client relationships at once.
Training & Development
You won't be left to figure it out alone.
You'll receive training before and during your first client conversations, followed by ongoing feedback and coaching from experienced team members.
High performers will earn increased responsibility and long-term growth opportunities within the company.
Compensation
Compensation for this role is made up of two elements.
Base payment: A flat payment, paid monthly.
Commission: An additional payment based on retention performance.
About Consulting.com
Consulting.com, founded in 2016, has served over 30,000 clients worldwide. We consult our clients on how to build, scale, and refine their online businesses through software, service, and strategy.
Everything we do is rooted in real-world experience. We do what we teach. That same standard applies to how we support our clients. This role exists to ensure every new client feels guided, supported, and confident from their first interaction with us.
What You'll Do
Lead 1:1 Calls
You'll spend a large part of your day speaking directly with clients. You'll help them work through challenges, clarify their next steps, and hold them accountable to the commitments they've made.
Clear and Precise Communication
Whether you're speaking to a client live or messaging them on Slack, your communication should be clear and purposeful. Every interaction should leave the client with a clear answer or a clear next step.
Drive Retention
Clients can renew after their first six months. Your goal is to build the relationship, deliver results, and create an experience that makes continuing with Consulting.com an easy decision.
Client Success Ownership
You'll own the client experience from start to finish. Your clients should always know what to do next, feel supported along the way, and trust that someone in their corner knows what to do.
Improve the Client Experience
Because you're closest to the client, you'll see what's working and what isn't before anyone else does. You'll bring that insight back to the wider company, and especially the product team, flagging where the experience can improve and what clients actually need. Your feedback will directly shape how the product evolves.
The Ideal Candidate
You think in terms of outcomes, not tasks.
You are naturally extroverted, enjoy speaking with people and can spend much of your day on calls.
You're confident leading 1:1 conversations and explaining complex ideas simply.
You can build trust while still holding people accountable.
You notice problems early and take action without waiting to be told.
You stay composed under pressure and take ownership instead of deflecting responsibility.
You're concise, organised, and reliable with follow-through.
You learn quickly and are comfortable working in a fast-paced environment.
You're comfortable having direct conversations when a client isn't following through, while maintaining a strong relationship.
You care about delivering a premium experience, and you want your insights to help improve the product.
You May Be a Strong Fit If You've Worked In
Client Support
Account Management
Coaching or Consulting
Sales / Business Development
Education / Training
High-Touch Customer Service
Requirements
Excellent written and spoken English.
Strong interpersonal and relationship-building skills.
Comfortable spending a significant part of your day on live calls.
Strong attention to detail and reliable follow-through.
Quick learner who picks up new frameworks and systems easily.
Comfortable working in a fast-paced, high-expectation environment.
You Shouldn't Apply If
You want a standard 9-5. This role is demanding and requires an all-in mentality. We're looking for someone who will put in the work that others won't.
You get tired from speaking to people all day, or you're uncomfortable spending much of your day on live calls.
You take constructive criticism personally or struggle to let go of your own ideas when there's a better way.
You tend to wait for instructions instead of taking initiative.
You don't handle stress and pressure well.
You're not willing to hold people accountable, even when it makes for an uncomfortable conversation.
You aren't comfortable being measured on outcomes.
You don't enjoy managing multiple client relationships at once.
Training & Development
You won't be left to figure it out alone.
You'll receive training before and during your first client conversations, followed by ongoing feedback and coaching from experienced team members.
High performers will earn increased responsibility and long-term growth opportunities within the company.
Compensation
Compensation for this role is made up of two elements.
Base payment: A flat payment, paid monthly.
Commission: An additional payment based on retention performance.
About Consulting.com
Consulting.com, founded in 2016, has served over 30,000 clients worldwide. We consult our clients on how to build, scale, and refine their online businesses through software, service, and strategy.
Everything we do is rooted in real-world experience. We do what we teach. That same standard applies to how we support our clients. This role exists to ensure every new client feels guided, supported, and confident from their first interaction with us.
Think you're a fit? Apply Today.
Think you're a fit?
Apply Today.
We set extremely high standards because we operate at an extremely high level. If you read through this and felt the pull, we want to hear from you.
This is a rare opportunity to play a key role in a fast-growing, world-class team. If you've got what it takes, hit "Apply Now".
We set extremely high standards because we operate at an extremely high level. If you read through this and felt the pull, we want to hear from you.
This is a rare opportunity to play a key role in a fast-growing, world-class team. If you've got what it takes, hit "Apply Now".