Client Success Manager
Client Success Manager
Client Success Manager
Client Success Manager
Date Posted
Dec 15, 2025
Team
Customer Support
Location
Remote
Type
Full Time
About Consulting.com
Consulting.com helps serious operators build, scale, and refine businesses through proven systems, clear frameworks, and disciplined execution. We work with people who value clarity over noise and long-term leverage over short-term hacks.
Everything we do is rooted in real-world experience. We do what we teach. That same standard applies to how we support our users. This role exists to ensure every new user feels guided, supported, and confident from their first interaction with us.
Consulting.com helps serious operators build, scale, and refine businesses through proven systems, clear frameworks, and disciplined execution. We work with people who value clarity over noise and long-term leverage over short-term hacks.
Everything we do is rooted in real-world experience. We do what we teach. That same standard applies to how we support our users. This role exists to ensure every new user feels guided, supported, and confident from their first interaction with us.
The Role
As a Client Success Manager, you will be a high-touch point of contact for new users. Your responsibility is to ensure their experience is smooth, personal, and effective.
This is not a traditional support role. You will proactively engage with users, jump on calls, provide direction, and remove friction before it becomes a problem.
Your success will be measured by user confidence, engagement, and long-term satisfaction.
As a Client Success Manager, you will be a high-touch point of contact for new users. Your responsibility is to ensure their experience is smooth, personal, and effective.
This is not a traditional support role. You will proactively engage with users, jump on calls, provide direction, and remove friction before it becomes a problem.
Your success will be measured by user confidence, engagement, and long-term satisfaction.
What You'll Do
Client Success Ownership
You will take ownership of the early-stage user experience, ensuring users feel supported, understood, and guided.
Live Calls and Direct Guidance
You will regularly join 1:1 calls to:
Clarify next steps
Provide practical direction
Remove confusion or hesitation
Help users move forward with confidence
Proactive Engagement
You will identify early signs of confusion, disengagement, or friction and step in before issues escalate.
Clear and Precise Communication
You will communicate with clarity and intent across calls and internal platforms. Every interaction should add value and direction.
Feedback and Insight Loop
You will surface patterns, questions, and friction points to the broader team to help improve onboarding, communication, and overall experience.
Cross-Team Collaboration
You will work closely with product, support, and operations to ensure a consistent and high-quality experience across the company.
Client Success Ownership
You will take ownership of the early-stage user experience, ensuring users feel supported, understood, and guided.
Live Calls and Direct Guidance
You will regularly join 1:1 calls to:
Clarify next steps
Provide practical direction
Remove confusion or hesitation
Help users move forward with confidence
Proactive Engagement
You will identify early signs of confusion, disengagement, or friction and step in before issues escalate.
Clear and Precise Communication
You will communicate with clarity and intent across calls and internal platforms. Every interaction should add value and direction.
Feedback and Insight Loop
You will surface patterns, questions, and friction points to the broader team to help improve onboarding, communication, and overall experience.
Cross-Team Collaboration
You will work closely with product, support, and operations to ensure a consistent and high-quality experience across the company.
The Ideal Candidate
You think in terms of outcomes, not tasks.
You are naturally extroverted and gain energy from speaking with many users throughout the day.
You enjoy helping people gain clarity and momentum.
You are confident speaking with users on live calls.
You can explain complex ideas simply and directly.
You stay composed under pressure.
You take ownership instead of deflecting responsibility.
You care deeply about delivering a premium experience.
You are comfortable being the human layer between systems and execution.
You think in terms of outcomes, not tasks.
You are naturally extroverted and gain energy from speaking with many users throughout the day.
You enjoy helping people gain clarity and momentum.
You are confident speaking with users on live calls.
You can explain complex ideas simply and directly.
You stay composed under pressure.
You take ownership instead of deflecting responsibility.
You care deeply about delivering a premium experience.
You are comfortable being the human layer between systems and execution.
Requirements
Strong written and verbal communication skills in English.
Comfort being on calls as a core part of the role.
High attention to detail and follow-through.
Ability to learn new frameworks and systems quickly.
Ability to operate in a fast-paced, high-expectation environment.
Experience in user success, consulting, coaching, or high-touch support is a plus.
Strong written and verbal communication skills in English.
Comfort being on calls as a core part of the role.
High attention to detail and follow-through.
Ability to learn new frameworks and systems quickly.
Ability to operate in a fast-paced, high-expectation environment.
Experience in user success, consulting, coaching, or high-touch support is a plus.
Coaching and Development
You will receive ongoing feedback and coaching from experienced team members. This role is designed to sharpen your communication, judgment, and user-facing skills quickly.
High performers will earn increased responsibility and long-term growth opportunities within the company.
You will receive ongoing feedback and coaching from experienced team members. This role is designed to sharpen your communication, judgment, and user-facing skills quickly.
High performers will earn increased responsibility and long-term growth opportunities within the company.
You Shouldn't Apply If
You want a normal 9-5. This role is NOT easy & requires an all-in mentality. We're looking for an applicant who will put in the work that others won't.
You are married to your ideas or cannot take creative criticism.
If you can't handle stress and pressure.
You want a normal 9-5. This role is NOT easy & requires an all-in mentality. We're looking for an applicant who will put in the work that others won't.
You are married to your ideas or cannot take creative criticism.
If you can't handle stress and pressure.
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©2025 Consulting.com. All Rights Reserved.
This site is not a part of the Facebook website or Facebook Inc. Additionally, This site is NOT endorsed by Facebook in any way. FACEBOOK is a trademark of FACEBOOK, Inc.
©2025 Consulting.com. All Rights Reserved.
This site is not a part of the Facebook website or Facebook Inc. Additionally, This site is NOT endorsed by Facebook in any way. FACEBOOK is a trademark of FACEBOOK, Inc.
©2025 Consulting.com. All Rights Reserved.