Community Representative
Community Representative
Department
Client Support
Department
Client Support
Location
Remote
Location
Remote
Type
Full-Time
Type
Full-Time
As a Community Representative at Consulting.com, our mission is to help clients achieve their first wins and keep them engaged by making the community a place they value.
You are not just a moderator. You are on the front lines of the client experience, responsible for upholding standards, protecting brand integrity, and ensuring every client feels seen, supported, and motivated to take action. You create daily momentum, resolve issues quickly, and share valuable insights with the team.
Every new team member is expected to meet our standards and raise them. You are not here just to do the job. You are here to take ownership of the community, drive client success, and raise the bar.
As a Community Representative at Consulting.com, our mission is to help clients achieve their first wins and keep them engaged by making the community a place they value.
You are not just a moderator. You are on the front lines of the client experience, responsible for upholding standards, protecting brand integrity, and ensuring every client feels seen, supported, and motivated to take action. You create daily momentum, resolve issues quickly, and share valuable insights with the team.
Every new team member is expected to meet our standards and raise them. You are not here just to do the job. You are here to take ownership of the community, drive client success, and raise the bar.
What You'll Do
Act as a coach. Help clients succeed by answering questions clearly and guiding them towards their next win with care and intent.
Engage with clients daily. Clear DMs, respond to every post and comment, and follow up with anyone who needs extra help.
Be proactive. Do not wait for questions. Spot confusion early, step in, and offer help before small issues become bigger problems.
Own the community experience across all assigned platforms. Uphold community standards, keep discussions respectful and valuable, and remove spam or inappropriate content promptly.
Track and report. Monitor your KPIs daily and submit an end-of-day report every shift covering your metrics, wins, blockers, and emerging trends.
The Ideal Candidate
You focus on client wins and progress, not just answering questions.
You take ownership and follow through. Nothing is left hanging, forgotten, or unresolved.
You show up every day with speed, consistency, and care, while remaining open to feedback and improvement.
You make every interaction personal, never generic. No AI responses here.
You anticipate client needs, spot patterns, and flag issues before they escalate.
You are eager to grow personally and professionally.
Performance and Standards
Here are the main areas you'll be judged on, tracked daily and reviewed every shift.
Posts and comments
100% coverage. Every post and comment receives a response. Nothing slips through the cracks.
DMs and support tickets
All messages and tickets are handled before the end of your shift. Nothing is left unanswered or forgotten. We work quickly, but never at the expense of quality.
Client wins
Wins are identified daily, celebrated, and shared to build momentum and keep the community motivated.
Requirements
Excellent written and spoken English.
Strong attention to detail and reliable follow-through.
Ability to stay engaged, responsive, and consistent across multiple platforms throughout the day, taking ownership without needing to be micromanaged.
Comfortable working in a fast-paced, high-expectation environment.
Experience in community management or a client-facing role is a plus, but it’s not essential.
You Shouldn't Apply If
You’re looking for a strictly 9-to-5, Monday-to-Friday role. This role is demanding and requires an all-in mentality. We're looking for someone who will put in the work that others won't.
You take constructive criticism personally or struggle to let go of your own ideas when there's a better way.
You're looking for a part-time role or want the flexibility to work with multiple clients simultaneously.
Software Skills
Whop
Notion
Slack
Google Workspace
Coaching and Development
You will work closely with the community team lead through regular performance reviews, direct feedback, and shared playbooks. This role is designed to sharpen your communication, judgment, and client instincts, fast.
Strong performers will gain increased ownership, help define what an exceptional community experience looks like, and shape how the team operates as Consulting.com scales.
About Consulting.com
Consulting.com, founded in 2016, has served over 30,000 clients worldwide. We help our clients build, scale, and refine online businesses through proven systems, clear frameworks, and disciplined execution.
Everything we do is rooted in real-world experience. We do what we teach. That same standard applies to how we support our clients. This role exists to ensure every new client feels guided, supported, and confident from their first interaction with us.
What You'll Do
Act as a coach. Help clients succeed by answering questions clearly and guiding them towards their next win with care and intent.
Engage with clients daily. Clear DMs, respond to every post and comment, and follow up with anyone who needs extra help.
Be proactive. Do not wait for questions. Spot confusion early, step in, and offer help before small issues become bigger problems.
Own the community experience across all assigned platforms. Uphold community standards, keep discussions respectful and valuable, and remove spam or inappropriate content promptly.
Track and report. Monitor your KPIs daily and submit an end-of-day report every shift covering your metrics, wins, blockers, and emerging trends.
The Ideal Candidate
You focus on client wins and progress, not just answering questions.
You make every interaction personal, never generic. No AI responses here.
You take ownership and follow through. Nothing is left hanging, forgotten, or unresolved.
You anticipate client needs, spot patterns, and flag issues before they escalate.
You show up every day with speed, consistency, and care, while remaining open to feedback and improvement.
You are eager to grow personally and professionally.
Performance and Standards
Here are the main areas you'll be judged on, tracked daily and reviewed every shift.
Posts and comments
100% coverage. Every post and comment receives a response. Nothing slips through the cracks.
DMs and support tickets
All messages and tickets are handled before the end of your shift. Nothing is left unanswered or forgotten. We work quickly, but never at the expense of quality.
Client wins
Wins are identified daily, celebrated, and shared to build momentum and keep the community motivated.
Requirements
Excellent written and spoken English.
Strong attention to detail and reliable follow-through.
Ability to stay engaged, responsive, and consistent across multiple platforms throughout the day, taking ownership without needing to be micromanaged.
Comfortable working in a fast-paced, high-expectation environment.
Experience in community management or a client-facing role is a plus, but it’s not essential.
You Shouldn't Apply If
You’re looking for a strictly 9-to-5, Monday-to-Friday role. This role is demanding and requires an all-in mentality. We're looking for someone who will put in the work that others won't.
You take constructive criticism personally or struggle to let go of your own ideas when there's a better way.
You're looking for a part-time role or want the flexibility to work with multiple clients simultaneously.
Software Skills
Whop
Notion
Slack
Google Workspace
Coaching and Development
You will work closely with the community team lead through regular performance reviews, direct feedback, and shared playbooks. This role is designed to sharpen your communication, judgment, and client instincts, fast.
Strong performers will gain increased ownership, help define what an exceptional community experience looks like, and shape how the team operates as Consulting.com scales.
About Consulting.com
Consulting.com, founded in 2016, has served over 30,000 clients worldwide. We help our clients build, scale, and refine online businesses through proven systems, clear frameworks, and disciplined execution.
Everything we do is rooted in real-world experience. We do what we teach. That same standard applies to how we support our clients. This role exists to ensure every new client feels guided, supported, and confident from their first interaction with us.
Think you're a fit? Apply Today.
Think you're a fit?
Apply Today.
We set extremely high standards because we operate at an extremely high level. If you read through this and felt the pull, we want to hear from you.
This is a rare opportunity to play a key role in a fast-growing, world-class team. If you've got what it takes, step up and apply.
We set extremely high standards because we operate at an extremely high level. If you read through this and felt the pull, we want to hear from you.
This is a rare opportunity to play a key role in a fast-growing, world-class team. If you've got what it takes, step up and apply.