Community Representative
Community Representative
Department
Client Support
Department
Client Support
Location
Remote
Location
Remote
Type
Full-Time
Type
Full-Time
As a Community Representative at Consulting.com, your mission is to drive clients to their first wins, and retain the ones who succeed by keeping the community a place they value.
You are not just a moderator. You are a frontline operator of client experience, responsible for upholding standards, protecting brand integrity, and making sure every client feels seen, supported, and fired up to take action. You create daily momentum, resolve issues fast, and feed insights back to the team.
Every new person who joins this team is expected to match our standards at the very least, and to elevate them. You are not here to keep up. You are here to run the community and raise the bar.
As a Community Representative at Consulting.com, your mission is to drive clients to their first wins, and retain the ones who succeed by keeping the community a place they value.
You are not just a moderator. You are a frontline operator of client experience, responsible for upholding standards, protecting brand integrity, and making sure every client feels seen, supported, and fired up to take action. You create daily momentum, resolve issues fast, and feed insights back to the team.
Every new person who joins this team is expected to match our standards at the very least, and to elevate them. You are not here to keep up. You are here to run the community and raise the bar.
What You'll Do
Moderate the community across all assigned platforms. Enforce the rules, keep discussion respectful, and remove spam or low-value content immediately.
Be proactive. Do not wait for questions. Spot confusion early, jump in, and offer help before friction turns into frustration.
Engage with clients daily. Clear DMs, answer every post and comment, and follow up with anyone who needs extra help. Nothing is left hanging.
Act as a coach. Help clients succeed by answering questions clearly and guiding them toward their next win with care and intent.
Track and report. Keep an eye on your KPIs daily, then submit an end-of-day report every shift covering your metrics, wins, blockers, and the trends you are spotting.
Performance and Standards
Here are the main areas you'll be judged on, tracked daily and reviewed every shift.
Posts and comments
100% coverage. Every post and comment gets a response. Nothing slips through.
DMs & Support Tickets all handled
All cleared before finishing your shift. No message is left sitting overnight.
Wins spotted daily
Client wins are nurtured, captured, and shared so the whole community feels the momentum.
The Ideal Candidate
You think in terms of client wins and momentum, not just questions answered.
You are coachable and take criticism well. Nothing is personal. Feedback exists to improve both you and the client experience.
You are proactive. You spot confusion before it is raised and offer help before it is asked for.
You want to grow. This role is designed to develop you personally and professionally.
You make it personal. Generic does not cut it. Personalisation is a reflex, not an afterthought.
You take full ownership. If you say you will do something, you follow through.
You show up every day with speed, confidence, and care. You are present, not reactive.
You notice patterns, escalate early, and protect the brand before issues go public.
Requirements
Strong written communication in English, friendly, professional, clear, and confident across all client types.
Close attention to detail. You only give answers you are sure of, and escalate when you are not.
Ability to stay present and consistent throughout the day across multiple platforms.
Comfortable working at speed in a fast-paced, high-expectation environment.
Experience in community management or a client facing role is an advantage, but not a necessity.
Software Skills
Whop
Notion
Slack
Google Workspace
About Consulting.com
Consulting.com is a consulting firm helping digital businesses grow through software, services, and strategy. Founded in 2016, we've served more than 30,000 clients worldwide. We've built one of the most capable teams in the industry, global A-players operating as one remote unit.
Company Challenges
Los Angeles, London, Cape Town
Marathon
Dubai, 2025
Hyrox
Dubai, 2026
Boxing
Coaching and Development
You will work closely with the community team lead through regular performance reviews, direct feedback, and shared playbooks. This role is designed to sharpen your communication, judgment, and client instincts, fast.
Strong performers will gain increased ownership, help define what an exceptional community experience looks like, and shape how the team operates as Consulting.com scales.
Sneak-Peek into Our Internal Operating Values
We Only Work With A-Players
If you've ever been the strongest person on a weak team, you know exactly what that costs. Carrying people who should be carrying themselves. Waiting on work that should have been done yesterday. Watching standards slip because nobody in the room is willing to be the one who says something.
We built Consulting so that never happens here.
Every department is built around A-players, people who raise the bar just by being on the team & make everyone around them faster. Not everyone walks in at that level & that's fine. Staying below it is not. If you have gaps but real trajectory, you'll get coached hard & early. If you slow execution & drain energy, you won't stay, because at that point keeping you is our failure as much as yours.
You Shouldn't Apply If
You want a normal 9-5. This role is NOT easy & requires an all-in mentality. We're looking for an applicant who will put in the work that others won't.
You are married to your ideas or cannot take creative criticism.
You want a part-time gig and the ability to work with multiple clients.
What You'll Do
Moderate the community across all assigned platforms. Enforce the rules, keep discussion respectful, and remove spam or low-value content immediately.
Be proactive. Do not wait for questions. Spot confusion early, jump in, and offer help before friction turns into frustration.
Engage with clients daily. Clear DMs, answer every post and comment, and follow up with anyone who needs extra help. Nothing is left hanging.
Act as a coach. Help clients succeed by answering questions clearly and guiding them toward their next win with care and intent.
Track and report. Keep an eye on your KPIs daily, then submit an end-of-day report every shift covering your metrics, wins, blockers, and the trends you are spotting.
Performance and Standards
Here are the main areas you'll be judged on, tracked daily and reviewed every shift.
Posts and comments
100% coverage. Every post and comment gets a response. Nothing slips through.
DMs & Support Tickets all handled
All cleared before finishing your shift. No message is left sitting overnight.
Wins spotted daily
Client wins are nurtured, captured, and shared so the whole community feels the momentum.
The Ideal Candidate
You think in terms of client wins and momentum, not just questions answered.
You make it personal. Generic does not cut it. Personalisation is a reflex, not an afterthought.
You are coachable and take criticism well. Nothing is personal. Feedback exists to improve both you and the client experience.
You take full ownership. If you say you will do something, you follow through.
You are proactive. You spot confusion before it is raised and offer help before it is asked for.
You show up every day with speed, confidence, and care. You are present, not reactive.
You want to grow. This role is designed to develop you personally and professionally.
You notice patterns, escalate early, and protect the brand before issues go public.
Requirements
Strong written communication in English, friendly, professional, clear, and confident across all client types.
Close attention to detail. You only give answers you are sure of, and escalate when you are not.
Ability to stay present and consistent throughout the day across multiple platforms.
Comfortable working at speed in a fast-paced, high-expectation environment.
Experience in community management or a client facing role is an advantage, but not a necessity.
Software Skills
Whop
Notion
Slack
Google Workspace
About Consulting.com
Consulting.com is a consulting firm helping digital businesses grow through software, services, and strategy. Founded in 2016, we've served more than 30,000 clients worldwide. We've built one of the most capable teams in the industry, global A-players operating as one remote unit.
Company Challenges
Los Angeles, London, Cape Town
Marathon
Dubai, 2025
Hyrox
Dubai, 2026
Boxing
Coaching and Development
You will work closely with the community team lead through regular performance reviews, direct feedback, and shared playbooks. This role is designed to sharpen your communication, judgment, and client instincts, fast.
Strong performers will gain increased ownership, help define what an exceptional community experience looks like, and shape how the team operates as Consulting.com scales.
Sneak-Peek into Our Internal Operating Values
We Only Work With A-Players
If you've ever been the strongest person on a weak team, you know exactly what that costs. Carrying people who should be carrying themselves. Waiting on work that should have been done yesterday. Watching standards slip because nobody in the room is willing to be the one who says something.
We built Consulting so that never happens here.
Every department is built around A-players, people who raise the bar just by being on the team & make everyone around them faster. Not everyone walks in at that level & that's fine. Staying below it is not. If you have gaps but real trajectory, you'll get coached hard & early. If you slow execution & drain energy, you won't stay, because at that point keeping you is our failure as much as yours.
You Shouldn't Apply If
You want a normal 9-5. This role is NOT easy & requires an all-in mentality. We're looking for an applicant who will put in the work that others won't.
You are married to your ideas or cannot take creative criticism.
You want a part-time gig and the ability to work with multiple clients.
Think you're a fit? Apply Today.
Think you're a fit?
Apply Today.
We set extremely high standards because we operate at an extremely high level. If you read through this and felt the pull, we want to hear from you.
This is a rare opportunity to play a key role in a fast-growing, world-class team. If you've got what it takes, step up and apply.
We set extremely high standards because we operate at an extremely high level. If you read through this and felt the pull, we want to hear from you.
This is a rare opportunity to play a key role in a fast-growing, world-class team. If you've got what it takes, step up and apply.