Customer Support Representative
Date Posted
Dec 16, 2025
Dec 16, 2025
Department
Customer Support
Customer Support
Location
Remote
Remote
Type
Full Time
Full Time
About Consulting.com
Consulting.com helps serious operators build, scale, and refine businesses through proven systems, clear frameworks, and disciplined execution. Everything we do is rooted in real-world experience and high standards.
Support at Consulting.com is not transactional. It exists to ensure users can move forward without friction, confusion, or unnecessary delays. This role plays a critical part in maintaining trust, clarity, and momentum across the platform.
Consulting.com helps serious operators build, scale, and refine businesses through proven systems, clear frameworks, and disciplined execution. Everything we do is rooted in real-world experience and high standards.
Support at Consulting.com is not transactional. It exists to ensure users can move forward without friction, confusion, or unnecessary delays. This role plays a critical part in maintaining trust, clarity, and momentum across the platform.
The Role
As a Customer Support Representative, you will be the primary point of contact for users seeking help, clarification, or resolution. You will handle incoming requests, troubleshoot issues, and ensure users receive clear, accurate, and timely support.
This role requires precision, consistency, and calm execution. You are not just responding to messages. You are protecting the user experience.
As a Customer Support Representative, you will be the primary point of contact for users seeking help, clarification, or resolution. You will handle incoming requests, troubleshoot issues, and ensure users receive clear, accurate, and timely support.
This role requires precision, consistency, and calm execution. You are not just responding to messages. You are protecting the user experience.
What You'll Do
User Support and Issue Resolution
You will manage incoming support requests across email and internal platforms, ensuring users receive clear and effective assistance.
Clear and Accurate Communication
You will communicate precisely and professionally, making sure users understand the resolution, next steps, or explanation without ambiguity.
Process Improvement
You will identify recurring issues and friction points, then work with the team to improve documentation, workflows, and support processes.
Tool and System Usage
You will use internal tools and platforms efficiently to track issues, document resolutions, and maintain clean records.
Team Collaboration
You will work closely with the wider support and operations team under the guidance of the Head of Customer Support to maintain consistent standards and response quality.
User Support and Issue Resolution
You will manage incoming support requests across email and internal platforms, ensuring users receive clear and effective assistance.
Clear and Accurate Communication
You will communicate precisely and professionally, making sure users understand the resolution, next steps, or explanation without ambiguity.
Process Improvement
You will identify recurring issues and friction points, then work with the team to improve documentation, workflows, and support processes.
Tool and System Usage
You will use internal tools and platforms efficiently to track issues, document resolutions, and maintain clean records.
Team Collaboration
You will work closely with the wider support and operations team under the guidance of the Head of Customer Support to maintain consistent standards and response quality.
The Ideal Candidate
You take pride in doing things properly.
You enjoy solving problems and helping users move forward.
You communicate clearly and concisely in writing and on calls when needed.
You are detail-oriented and methodical.
You remain calm under pressure.
You follow processes but also spot opportunities to improve them.
You care about delivering a reliable and professional experience.
You understand that support quality directly impacts trust and retention.
You take pride in doing things properly.
You enjoy solving problems and helping users move forward.
You communicate clearly and concisely in writing and on calls when needed.
You are detail-oriented and methodical.
You remain calm under pressure.
You follow processes but also spot opportunities to improve them.
You care about delivering a reliable and professional experience.
You understand that support quality directly impacts trust and retention.
Requirements
Strong written communication skills in English.
Close attention to detail and accuracy.
Ability to manage multiple requests efficiently.
Comfortable learning and working inside new systems and tools.
Ability to operate in a fast-paced, high-expectation environment.
Prior experience in support or user-facing roles is helpful but not required if execution and mindset are strong.
Strong written communication skills in English.
Close attention to detail and accuracy.
Ability to manage multiple requests efficiently.
Comfortable learning and working inside new systems and tools.
Ability to operate in a fast-paced, high-expectation environment.
Prior experience in support or user-facing roles is helpful but not required if execution and mindset are strong.
Coaching and Development
You will receive ongoing feedback and coaching from experienced team members. This role is designed to help you sharpen your communication, systems thinking, and problem-solving skills.
Strong performers will have opportunities to take on more responsibility as the team grows.
You will receive ongoing feedback and coaching from experienced team members. This role is designed to help you sharpen your communication, systems thinking, and problem-solving skills.
Strong performers will have opportunities to take on more responsibility as the team grows.
You Shouldn't Apply If
You want a normal 9-5. This role is NOT easy & requires an all-in mentality. We're looking for an applicant who will put in the work that others won't.
You are married to your ideas or cannot take creative criticism.
You can't handle stress and pressure.
You want a normal 9-5. This role is NOT easy & requires an all-in mentality. We're looking for an applicant who will put in the work that others won't.
You are married to your ideas or cannot take creative criticism.
You can't handle stress and pressure.
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©2025 Consulting.com. All Rights Reserved.
This site is not a part of the Facebook website or Facebook Inc. Additionally, This site is NOT endorsed by Facebook in any way. FACEBOOK is a trademark of FACEBOOK, Inc.
©2025 Consulting.com. All Rights Reserved.
This site is not a part of the Facebook website or Facebook Inc. Additionally, This site is NOT endorsed by Facebook in any way. FACEBOOK is a trademark of FACEBOOK, Inc.
©2025 Consulting.com. All Rights Reserved.